SHOP ONLINE AND RECEIVE FREE DELIVERY FOR ORDERS ABOVE R700 NATIONWIDE!!!
SHIPPING & RETURNS
Shipping Policy
At Rok A Fela, we're committed to getting your order to you quickly and reliably.
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Shipping Options
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Standard Shipping: Free delivery on orders over R700, R70 delivery fee for orders under R700. Delivery takes 2-4 working days.
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Free Same-Day Delivery (Bloemfontein): Get your order delivered same-day in Bloemfontein. Simply place your order before our same-day delivery cutoff time and we'll deliver it to your doorstep at no extra cost!
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High-Risk Areas: Additional fees may apply. Delivery takes 2-4 working days.
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Pickup at Our Store (Free Collection): Collect your order from our store at 154 Zastron Street, Westdene, Bloemfontein. Simply choose the "Pickup" option at checkout and we'll have your order ready for collection.
Delivery Details
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Where We Deliver: We deliver to all towns in South Africa. If you're unsure about delivery to your area, please contact us.
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Packaging and Handling: We carefully package our products to ensure they arrive safely. If you receive a damaged package, please contact us immediately.
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Tracking Your Order: Once your order ships, you'll receive an email with tracking information.
Important Notes
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Delivery Times: Delivery times are estimates and may vary due to circumstances beyond our control.
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Lost or Undeliverable Packages: We'll work with you to resolve issues, but we're not responsible for packages lost or stolen after delivery.
Need Help?
Contact us at rokafela.sales@gmail.com with any questions or concerns about shipping.
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By placing an order, you acknowledge that you've read and understood our shipping policy.
Return & Exchange Policy
At Rok A Fela, we want you to love your purchase. If for any reason you're not satisfied, we're happy to help.
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Return Window
Returns must be initiated within 7 days of delivery.
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Eligibility
To be eligible for a return or exchange, the product must be:
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In its original, unused condition
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In its original packaging
Exchange Policy
We offer exchanges for products that meet the eligibility criteria. Please note that we do not provide refunds, except in cases where we've made an error with your order (see below).
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Return Shipping
We will cover the cost of return shipping only if:
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We sent you the wrong product or size
Refund Policy
Refunds are only provided in cases where:
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We've made an error with your order and cannot provide a suitable replacement
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We do not have your size in stock
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How to Initiate a Return or Exchange
To start the return or exchange process, please contact us at rokafela.sales@gmail.com within the 7-day return window. Our team will guide you through the next steps.
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By placing an order, you acknowledge that you've read and understood our return and exchange policy.
Exclusive Pre-Orders
How It Works
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Pre-order now: Reserve your desired item exclusively.
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We stock up: We restock regular items from our catalogue once or twice a month, based on demand, and add pre-orders to our manufacturer orders.
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Ships to you: Once we receive the items, we'll ship them directly to your doorstep and send tracking details via email.
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Why Pre-Order with Us?
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Guaranteed availability: Secure the item you want, even if it's in high demand.
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Priority access: Get your shoes as soon as possible, without waiting for restocks or searching elsewhere. Find sizes without a struggle.
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Competitive pricing: We offer competitive pricing on all our shoes, including pre-orders.
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Pre-Order Details
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Pre-order timeline: 4-5 weeks for items to arrive at Rok A Fela, and 2-3 working days for delivery to customers.
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Estimated customer waiting period: 6 weeks
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Estimated shipping date: As soon as we receive the shoes, we'll ship them directly to your doorstep.
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Cancellation policy: For pre-orders cancelled before 6 weeks have elapsed, a 15% cancellation fee will be deducted from the total cost of the order.
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Don't miss your chance to secure the shoes you want! Pre-order now and stay ahead of the game.